IT support & helpdesk Winterthur
Fast help with IT problems – via remote maintenance, phone or directly on site. We are your reliable IT partner for SMEs in Switzerland.
The right help for every situation
From immediate remote help to a long-term maintenance contract – we have the right support.
Express remote support
Using our remote maintenance software, we connect securely to your system and solve problems in minutes without having to be on site.
- Immediate connection via link
- Secure, encrypted remote access
- No technician needed – ideal for quick problems
- Available during office hours
- Logging of every session
Helpdesk & ticket system
Our ticket system enables transparent handling of your requests. Every ticket is prioritised, tracked and followed through to resolution.
- Online ticket creation around the clock
- Automatic confirmation and status updates
- Prioritisation by urgency
- Complete documentation
- Escalation in the event of critical outages
On-site support
Not every problem can be solved remotely. Our technician comes to you – quickly, competently and with the necessary equipment.
- Service in the Winterthur and Zurich area
- Diagnosis and repair on site
- Hardware installation and replacement
- Network cabling and configuration
- Training and instruction of your employees
Maintenance contracts
With a maintenance contract you get predictable costs and prioritised support. We take care of your IT proactively before problems arise.
- Monthly or annual flat rates
- Defined response and resolution times (SLA)
- Proactive monitoring of your systems
- Patch and update management
- Priority handling of your tickets
IT problem? We help right away.
Contact us — by phone, ticket or directly via our express remote support.