Terms & Privacy

1. Scope of the GTC and conclusion of contract

These General Terms and Conditions (GTC) apply to purchase contracts with private customers and companies concluded via the website https://serv24-it.ch (hereinafter referred to as the provider). The order is confirmed by the provider.

The contract is concluded as soon as the confirmation reaches the buyer. If the confirmation is not received within a reasonable period, the buyer regards this as a rejection of the order and is entitled to conclude the contract with another supplier. These GTC also apply to purchase contracts concluded in other ways, e.g. by telephone, fax or letter.

In the order confirmation, buyers are informed where they can download the GTC on the internet. If a buyer does not agree with the GTC in such cases, they may exercise their right of withdrawal (see point 4).

2. Prices and special offers

Prices are stated in CHF. VAT and processing are included. Shipping costs are charged separately. The provider reserves the right to change prices at any time. The prices published on the website on the date of order apply to the buyer.

3. Payment and delivery terms

After an order has been carried out, the invoice is payable within 10 days by transfer to our bank account.

If the invoice is not paid, the following dunning conditions apply (except business customers):

• Payment reminder = free of charge
• Reminder 1 = CHF 20.00 processing fee
• Reminder 2 = the subscription or service is blocked. In addition, CHF 50.00 blocking costs are charged.

Unblocking only takes place once the entire account balance, including all reminder fees and blocking costs, has been settled.

In the event of non-payment after reminder 2, the outstanding claim including all reminder fees and blocking costs will be enforced through legal channels (debt collection, debt enforcement office, abroad: legal representation). Default interest is 12%.

Customers with payment defaults

The provider reserves the right to restrict customers’ payment options and to require advance payment or payment by card.

Dunning process for businesses:

The payment reminder is free of charge. From reminder 1 we charge a reminder fee of CHF 20.00. From reminder 2 the service (mobile subscription and/or hosting of any kind) is blocked. Blocking costs of CHF 50.00 are charged in addition. Unblocking only takes place after all outstanding amounts, including reminder fees and blocking costs, have been paid in full.

Special provisions for SLA customers

As with any insurance, damage or orders arising before the start of the term of the SLA subscriptions cannot be booked retrospectively via the SLA. Orders or damage before the start are therefore invoiced normally.

4. Right of revocation and right of withdrawal

The buyer may revoke the purchase contract within 7 days without giving reasons and without penalty, provided they have not yet used any services. The period for exercising this right begins on the day the goods reach the buyer. The buyer may return goods already delivered at their own expense. Payments already made are refunded by the provider free of charge.

If a buyer withdraws from the purchase due to late delivery, defects in the goods or other reasons for which the provider is responsible, the provider refunds amounts already paid as well as the return shipping costs.

No free right of withdrawal for website orders. Cancellations of website orders are invoiced at no less than 50% of the quoted costs.

According to the Swiss Code of Obligations (OR) Art. 210 para. 1, the limitation period is one year from receipt of the service.

5. Special provisions for customer visits

All appointments with Serv24-IT Gastl are binding. If an appointment cannot be kept, this must be notified in writing no later than 48 hours before the start of the assignment. Late cancellations are invoiced with a fee of at least CHF 200.00.

6. Liability and warranty

The buyer must inspect the delivered goods as quickly as possible and report defects immediately. If there is a defect, the buyer may choose to demand free repair, a price reduction corresponding to the reduced value, to withdraw from the contract or to demand a replacement delivery.

The buyer’s right to claim damages remains reserved in all cases.

7. Liability for online connections

The provider is not liable for defects and malfunctions for which it is not responsible, in particular not for security deficiencies and operational failures of third-party companies with which it cooperates or on which it depends. Furthermore, the provider is not liable for force majeure, improper conduct and disregard of risks on the part of the buyer or third parties, interventions by the buyer or disruptions by third parties (viruses, worms, etc.) that occur despite the necessary up-to-date security precautions.

8. Applicable law and place of jurisdiction

These GTC are governed by Swiss law, in particular the provisions of the Swiss Code of Obligations (OR).

Place of jurisdiction is CH – 8400 Winterthur a/A.

Last updated: 01 January 2024

We are pleased about your visit to our website serv24-it.ch and your interest in our company.

The protection of your personal data, such as date of birth, name, telephone number, address etc., is important to us.

The purpose of this privacy policy is to inform you about the processing of your personal data that we collect when you visit our site. Our data protection practice complies with the statutory provisions of the Swiss Federal Act on Data Protection (FADP/DSG). The following privacy policy serves to fulfil the information obligations under the FADP. These can be found e.g. in Art. 19 et seq. FADP.

Owner

The controller of the data within the meaning of Art. 5 let. j FADP is the private person or federal body that decides on the purpose and means of the processing.

With regard to our website, the owner is:

Provision of the website and creation of log files

Each time our website is accessed, our system automatically records data and information from the accessing device (e.g. computer, mobile phone, tablet, etc.).

Which personal data is collected and to what extent is it processed?

• Information about the browser type and version used
• The operating system of the accessing device
• Host name of the accessing computer
• The IP address of the accessing device
• Date and time of access
• Websites and resources (images, files, other page content) accessed on our website
• Websites from which the user’s system reached our website (referrer tracking)
• Notification of whether the access was successful
• Amount of data transferred

This data is stored in the log files of our system. This data is not stored together with personal data of a specific user, so that individual site visitors are not identified.

Legal basis for the processing of personal data

Personal data is processed in accordance with the principle of lawfulness (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 Swiss Civil Code).

Purpose of data processing

The temporary (automated) storage of the data is necessary for the course of a website visit in order to deliver the website. The storage and processing of personal data also serves to maintain the compatibility of our website for as many visitors as possible and to combat misuse and eliminate faults.

Storage period

The aforementioned technical data is deleted as soon as it is no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after our website has been accessed.

Special functions of the website

Our site offers you various functions which, when used, cause us to collect, process and store personal data. Below we explain what happens to this data:

Contact form(s)

The data you enter in our contact forms is used only to process the specific contact request received through the form. After your request has been processed, the collected data is deleted immediately, unless statutory retention periods apply.

Disclosure of information to third parties

Personal data is processed in accordance with the principle of lawfulness (Art. 6 para. 1 FADP) and the principle of good faith (Art. 6 para. 2 FADP and Art. 2 Swiss Civil Code).

As a matter of principle, we keep your information only as long as necessary and treat it confidentially. Exceptions are the transfer of personal data to debt collection service providers, public bodies and authorities, and private individuals who are entitled to it on the basis of statutory provisions, court decisions or official orders.

Your rights

Under Art. 25 FADP you may at any time request information as to whether personal data about you is being processed. You have the right to rectification, erasure and restriction of the processing of your personal data.

To assert your rights, you can contact us at any time using the contact details given above.

Last updated: 01 January 2024